Effective Date: May 01, 2025
Narraid BV (“Narraid,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard data when you visit www.narraid.com or use our services, including our use of cookies and similar technologies.
1. Information We Collect
We may collect the following:
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- Personal Information: e.g., name, email, phone, company details when you fill out a form or request a demo.
- Usage Data: e.g., IP address, browser, device type, pages visited, referral source.
- Training & Service Data: provided by retailers and brands, such as training materials, store details, or staff lists.
2. How We Use Your Information
We process data to:
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- Provide and improve Narraid services.
- Communicate about demos, updates, or support.
- Personalize your experience on our website.
- Analyze website performance and marketing effectiveness.
- Ensure compliance with legal and contractual obligations.
3. Sharing of Information
We never sell your data. We may share information only with:
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- Service Providers (hosting, analytics, communication tools).
- Retail & Brand Partners when necessary to deliver training content.
- Legal Authorities if required by law or to protect our rights.
4. Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our site. They help us improve functionality, remember preferences, and analyze traffic.
Types of Cookies We Use
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- Essential Cookies – Necessary for core site functions (e.g., login, security).
- Performance & Analytics Cookies – Help us understand usage and improve the website.
- Functional Cookies – Store preferences (e.g., language).
- Marketing Cookies – May be used for targeted ads and measuring campaigns.
How We Use Cookies
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- To keep our website secure and functioning smoothly.
- To analyze visitor behavior and improve user experience.
- To personalize content and remember settings.
- To support marketing and lead generation.
Managing Cookies
You can adjust or disable cookies in your browser settings. Note: some features may not work properly if cookies are disabled.
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- Chrome: Manage cookies
- Safari: Manage cookies
- Firefox: Manage cookies
- Edge: Manage cookies
5. Data Retention
We only keep your data as long as needed for the purposes outlined here, unless a longer retention is required by law.
6. Your Rights (GDPR / EEA Users)
If you are based in the EEA, you have the right to:
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- Access, correct, or delete your data.
- Restrict or object to processing.
- Withdraw consent at any time.
- Request a copy of your data in a portable format.
To exercise these rights, email privacy@narraid.com.
7. Data Security
We use appropriate technical and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.
8. International Transfers
Your data may be processed in countries outside your own. Where applicable, we ensure adequate safeguards for such transfers.
9. Updates to This Policy
We may update this Privacy & Cookies Policy as needed. The updated version will be posted here with a revised “Effective Date.”
10. Contact Us
For questions or concerns about this policy, please contact:
Narraid BV
Amsterdam, The Netherlands
Email: narraid@narraid.com
Phone: +31-20-250 4303