Effective date: May 1, 2025
Last updated: April 16, 2026
At Narraid, we take privacy seriously.
Narraid is a mobile learning platform that helps frontline retail and hospitality teams stay knowledgeable through short, audio-first training episodes. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights users have.
- Who we are
Narraid is operated by:
Narraid – Room for Design Schiphol B.V.
Broek in Waterland – The Netherlands
Chamber of Commerce: 64749746
Email: narraid@narraid.com
Website: www.narraid.com
If you have any questions about this Privacy Policy or about how we handle personal data, you can contact us at the email address above.
- What this policy covers
This Privacy Policy applies to personal data collected through:
- the Narraid mobile app
- Narraid websites and public pages
- customer support and other communications
- business relationships with retailers, employers, and brand partners connected to the platform
Narraid is generally made available to users in coordination with their employer, retailer, or another business partner.
- The data we collect
We only collect the data needed to operate, improve, and secure Narraid.
This may include:
Account information
- name
- (work) email address or username
- password or login credentials
- preferred language
- employer, retailer, store, region, role, or department
- account status and access permissions
Learning and usage data
- episodes assigned to you
- episodes started, completed, replayed, or downloaded for offline use
- quiz participation and quiz scores
- progress and completion status
- notification and engagement activity within the app
Device and technical data
- device type
- operating system
- app version
- IP address
- language settings
- crash logs and diagnostics
- technical identifiers needed to run and secure the service
Communication data
- messages you send us
- support requests
- feedback you provide
Data received from business customers
If your employer or retailer gives you access to Narraid, we may receive information such as your name, work contact details, role, store, location, or user assignment details.
- How we use personal data
We use personal data to:
- create and manage user accounts
- provide access to Narraid content
- support audio playback, offline listening, quizzes, and progress tracking
- personalise content by language, role, employer, store, or region
- send service-related messages and notifications
- respond to support requests
- improve app performance, stability, and user experience
- protect Narraid against misuse, unauthorised access, and security incidents
- provide authorised reporting and dashboards to relevant business customers
- comply with legal and regulatory obligations
We do not sell personal data.
- Why we are allowed to use it
Where applicable under data protection law, we process personal data because:
- it is necessary to provide Narraid and operate the service;
- it is necessary for our legitimate interests, such as improving, securing, and supporting the platform;
- it is necessary to comply with legal obligations; or
- you have given consent, where consent is required.
If Narraid is provided through your employer or retailer, that organisation may also process your data under its own privacy responsibilities.
- Who we share data with
We only share personal data where needed to operate Narraid properly.
This may include:
Your employer, retailer, associated brands, or sponsoring organization(s)
If your access is provided through a business customer, we may share relevant data such as:
- account status
- participation and completion data
- quiz results
- engagement data
- reporting by store, region, or team
We do this only where relevant to the service and the customer relationship.
Trusted service providers
We may use specialist providers for services such as:
- cloud hosting
- authentication
- analytics
- push notifications
- technical monitoring
- customer support
- email delivery
- infrastructure and storage
These providers may only process personal data on our behalf and under appropriate safeguards.
Legal or corporate reasons
We may also share personal data if required by law, to protect legal rights, or as part of a merger, acquisition, financing, or sale of all or part of our business.
- International data transfers
Narraid and its service providers may process personal data outside your country of residence.
Where required, we use appropriate legal safeguards for international transfers of personal data, including approved contractual protections.
- How long we keep data
We keep personal data only for as long as necessary to operate Narraid, support our customers, meet legal obligations, resolve disputes, and protect our legal rights.
In practice, this means:
- account data is kept while the account is active and for a reasonable period afterwards;
- learning and engagement data may be kept during the customer relationship and for a limited period after that for reporting, audit, and compliance purposes;
- support requests and technical logs are kept only as long as needed for support, security, and service improvement.
- Your rights
Depending on where you are located, you may have the right to:
- access your personal data
- correct inaccurate data
- request deletion of your data
- restrict certain processing
- object to certain processing
- withdraw consent where processing is based on consent
- receive a copy of your data in a portable format
- lodge a complaint with a data protection authority
To exercise any of these rights, contact us at:
narraid@narraid.com
If your account is managed through your employer or retailer, we may need to coordinate your request with that organisation.
- Cookies and similar technologies
If you visit a Narraid website, we may use cookies or similar technologies that are necessary for site functionality, security, analytics, or performance.
Where required by law, we will ask for consent before using non-essential cookies or similar technologies.
If you use a separate Cookie Notice, you can simply refer to it here.
- Children
Narraid is intended for workplace and business use and is not designed for children.
We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us so we can take appropriate action.
- Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
No system is completely risk-free, but we work continuously to keep Narraid secure and reliable.
- Third-party platforms
If you download or access Narraid through third-party platforms such as the Apple App Store or Google Play, those platforms may process personal data under their own terms and privacy notices.
- Changes to this policy
We may update this Privacy Policy from time to time.
When we do, we will post the updated version on this page and revise the “Last updated” date above. If a change is significant, we may provide additional notice where required.
- Contact
For questions about this Privacy Policy or about how Narraid handles personal data, contact:
Narraid – Room for Design Schiphol B.V.
Email: narraid@narraid.com
Website: www.narraid.com
If applicable under local law, you may also have the right to contact your local data protection authority.